Shipping Policy

Last updated: October 2026

At AKANI, we want your order to arrive safely and with as little uncertainty as possible. Below you can find everything you need to know about processing, delivery and tracking your order.

Order Processing

Once your order has been placed and payment has been successfully completed, your order will be prepared for shipment. You will receive an order confirmation by email using the email address provided during checkout.

During busy periods, public holidays or promotional events, processing may occasionally take slightly longer.

Delivery Time

Our estimated delivery time is 5 to 8 business days.

Business days do not include weekends or public holidays. Delivery times are estimates and may occasionally be affected by circumstances outside our control, including carrier delays, customs processing, severe weather or periods of unusually high shipping volume.

Order Tracking

Once tracking information becomes available, you will receive a shipping confirmation email containing your tracking details.

Please allow some time for the tracking information to update after your parcel has been handed over to the shipping carrier.

Shipping Address

Please make sure your delivery address is complete and correct before placing your order. AKANI cannot guarantee that an address can be changed once an order has entered the fulfilment process.

Customers are responsible for providing accurate delivery information. If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping charges may apply.

Delayed Orders

Although most orders arrive within the estimated delivery period, occasional delays can occur.

If your order has not arrived within a reasonable period after the estimated delivery date, please contact us at support@wearakani.com with your order number. We will help you check the status of your shipment.

Lost Packages

If tracking has not updated for an extended period or you believe your parcel may have been lost in transit, please contact support@wearakani.com.

We will investigate the shipment with the relevant delivery partner and determine the appropriate next steps.

Packages Marked as Delivered

If your tracking information shows that your order has been delivered but you cannot locate the parcel, please first check around your property, mailbox, reception area and with household members or neighbours.

If you are still unable to locate your order, contact us at support@wearakani.com and we will assist you with the available delivery information.

Damaged Packages

If your order arrives damaged, defective or with an incorrect item, please contact us as soon as possible at support@wearakani.com.

Include your order number and clear photographs of the product and packaging so we can assess the issue and provide an appropriate solution.

Changes and Cancellations

We begin processing orders as quickly as possible. For this reason, we cannot guarantee that an order can be changed or cancelled once it has been submitted.

If you notice an error in your order, contact support@wearakani.com as soon as possible and we will do our best to assist you.

Contact Us

If you have any questions about your shipment, please contact:

AKANI
support@wearakani.com
wearakani.com