Refund policy
Refund & Return Policy
Last updated: October 2026
At AKANI, we carefully prepare every order and want you to be satisfied with your purchase. To keep our return process fair and protect the quality of our jewellery, all returns must meet the conditions below.
30 Day Return Window
You may request a return within 30 days of the date your order was delivered.
Return requests submitted after the 30 day period may be refused unless applicable consumer law requires otherwise.
Return Eligibility
To qualify for a standard return, your bracelet must be:
Unused and unworn
In its original condition
Free from scratches, stains, marks, odours or other signs of use
Returned with its original packaging and any included accessories
Not excessively bent, reshaped, stretched or otherwise altered
AKANI reserves the right to refuse a standard return if the item does not meet these conditions.
Worn or Used Jewellery
For hygiene, quality and resale reasons, jewellery that has clearly been worn or used may not be accepted for a change of mind return.
Trying the bracelet on briefly to check the fit is acceptable, provided the product remains in original condition and shows no signs of wear.
Adjustable Bracelets
Many AKANI bracelets feature an adjustable open cuff design.
The bracelet should only be adjusted gently. Damage caused by excessive bending, twisting, repeated resizing, forcing the bracelet closed or otherwise altering its original shape is considered customer caused damage and does not qualify as a manufacturing defect.
Natural Copper Characteristics
Copper is a natural material and may change appearance over time.
Patina, oxidation, darkening, temporary skin discolouration and gradual colour changes caused by normal interaction with moisture, air or skin are natural characteristics of copper and are not automatically considered defects.
How to Request a Return
Before sending anything back, contact us at support@wearakani.com.
Please include:
Your order number
The reason for the return
Clear photographs of the item if requested
Do not return products without first receiving return instructions from AKANI.
Unauthorised returns may be refused or significantly delayed.
Return Shipping Costs
For standard change of mind returns, return shipping costs are the responsibility of the customer unless we expressly agree otherwise.
Original shipping charges are non refundable for standard returns.
If we confirm that you received an incorrect, damaged or qualifying defective item, necessary return or replacement shipping costs will be handled in accordance with applicable law.
Return Inspection
All returned items are inspected before a refund is approved.
If the bracelet shows signs of wear, damage, misuse, excessive adjustment, missing packaging or another condition that makes it ineligible for a standard return, we may refuse the refund.
We may request additional photographs or information where reasonably necessary to assess the return.
Refunds
Once an eligible return has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be sent to the original payment method.
Please note that banks and payment providers may require additional processing time before the refunded amount appears in your account.
AKANI is not responsible for processing delays caused by your bank or payment provider.
Non Refundable Items
Unless required otherwise by applicable law, refunds may be refused for:
Items returned after the return period
Items showing clear signs of wear or use
Items damaged after delivery by the customer
Bracelets excessively bent, twisted or reshaped
Items returned without required components or original packaging
Items damaged by misuse, chemicals, improper cleaning or failure to follow care instructions
Items purchased from unauthorised third party sellers
Shipping costs on standard change of mind returns
Damaged, Defective or Incorrect Orders
Please inspect your order promptly after delivery.
If you believe you have received an incorrect, damaged or defective item, contact support@wearakani.com as soon as reasonably possible and provide:
Your order number
A description of the issue
Clear photographs or video showing the product and issue
Where applicable, photographs of the packaging
We will assess the claim and determine the appropriate remedy.
Depending on the circumstances and applicable law, this may include repair, replacement, partial refund or refund.
Minor Variations
Minor variations in colour, texture or finish may occur due to the nature of copper, production processes, photography, lighting and differences between screens.
Reasonable natural variations that do not affect the product’s intended use are not automatically considered defects.
Refused Deliveries and Incorrect Addresses
Customers are responsible for entering a complete and correct delivery address.
If an order is returned because the customer refused delivery, provided an incorrect address or failed to collect the parcel, any refund may be reduced by shipping or return costs where permitted by applicable law.
Lost Return Parcels
Customers are responsible for return parcels until they reach the designated return location unless we provide a prepaid return service.
We strongly recommend using a tracked shipping method.
AKANI cannot refund a standard return that is not received and cannot be verified as delivered to the designated return address.
Contact
For return and refund enquiries, contact:
AKANI
wearakani.com